Katlyn Bigelow
983 Walden Hills Dr., Murray, Utah
84123 Cell: 801-859-6498
katlyn_bigelow@yahoo.com
PROFESSIONAL SUMMARY
A well organized, career driven professional who can handle multiple responsibilities while
managing competing priorities. Expertise in customer service while emphasizing client/
customer satisfaction.
SUMMARY OF SKILLS
Customer service
Claims file management processes
Report writing
Team player
Data entry
Critical thinker
Strong organizational skills
Active listening skills
Telecommunication skills
Microsoft Word/ Excel
ACCOMPLISHMENTS
Multi-tasking
Efficiently maintained my work load while assisting a separate department with their
work load while being short staffed.
Streamlining Process
Successfully streamlined medical records collection process to reduce claim review time
from >75 day to < 65
Data Entry
Efficiently enter data for accurate monthly and weekly reports. Keep adequate records
of client interaction. Record Keeping
PROFESSIONAL EXPERIENCE
Financial Services Representative, 11/2013 to present
E*Trade- Sandy, Utah
Series 7 License (stock-broker)
Inbound Customer service calls
Provide efficient and accurate answers to customers regarding their account
Case Management of 75 long term disability claims
Analyzing/ reviewing medical records for approval or denial. 5-6 claims per month
Writing a detailed claims report for each approval or denial
Long Term Disability Specialist 1, 03/2013 to 11/2013
Public Employees Health Program - Salt Lake City, Utah
Calculating complex offsets
Employer Meetings
Attending 2 employer meetings each quarter to provide updates on their employers
who are on LTD
Providing administrative support for Long Term Disability team
Answering phones, directing calls to appropriate specialist
Following HIPAA guidelines to request medical records for LTD Specialist
Calculating and providing QA for LTD premium paid by employers
Accurately calculating Cost of Living Adjustments each month for qualified claimants
Long Term Disability Administrative Assistant, 03/2012 to 03/2013
Public Employees Health Program - Salt Lake City , Utah
Imaging Technician II, 03/2008 to 03/2012
Public Employees Health Program - Salt Lake City, Utah
General Operations
Company operator
Scanning of medical and dental claims for adjusters
Upkeep of company archives
Customer Service, 09/2007 to 02/2008
Old Navy - Layton, Utah
Customer Service
Monitoring sales floor
Stocking/organizing merchandise
Providing friendly customer service while working cash register
Document Control Specialist , 05/2005 to 07/2007
Nelson Laboratories - Salt Lake City, Utah
Proofreading/Editing
All testing protocols including confidential and propriety material before being sent to
sponsors for approval
Creating company forms
Assisting in the creation of forms using Adobe forms
Customer service
Facilitating communication between sponsor and testing specialist to provide accurate
updates on stages of testing and results
EDUCATION
Bachelor of Science: Sociology , 2012
University of Utah - Salt Lake City, Utah
Certificates
Criminology
Diversity
Accurately calculating various offsets against Long Term Disability Benefit. Including;
Social Security, Worker's Compensation, and Rehabilitative employment
References
Angie Benson
Betty Brasier
JoAnn Lance
Kathi Smith
PEHP
PEHP
PEHP
PEHP
LTD Manager
801-366-7711
General Operations Manager 801-366-7572
LTD Supervisor
General Services
801-835-3599
801-694-1603